Frequently Asked Questions

Frequently Asked Questions

✅ Is Prime & Shine registered and insured?

• Yes, we are a fully registered Limited Liability Company (LLC) in New York.
• We carry comprehensive insurance for both residential and commercial painting.
• We’re happy to provide a Certificate of Insurance (COI) upon request.

🔧 What if I have a problem after the job is completed?

• We offer a 1-year labor warranty on interior painting projects (unless otherwise specified).
• We use premium paints like Benjamin Moore for durability and resistance to mold, scuffs, and fading.
• Primer is applied thoroughly to ensure optimal paint adhesion.
• If any issues arise, contact us — we’re happy to help.

🎨 Do you offer color consultation services?

• Yes! We offer professional color consultations with our in-house color consultant (BFA in Fine Arts).
• We’ll help you choose the right palette — from earthy tones to modern hues.

🛠️ What preparation is needed before painting begins?

• Preparation is discussed during your consultation and outlined in your contract.
• Please clean bathrooms, remove fragile items, and move large furniture if necessary.
• Secure pets and provide access to all painting areas.
• Remove any tripping hazards to allow safe access for our team.

🏡 How often should I repaint my home?

• Exterior: Every 6–10 years depending on environment and exposure.
• Interior: As needed — high-traffic/moisture-prone areas may need more frequent updates.
• Premium paints offer greater longevity and resistance than budget options.

📍 What areas do you service?

• Westchester County
• The Bronx
• Manhattan
• Dutchess County to Long Island (select areas)

📞 Can I receive a service estimate over the phone?

• We provide free in-person consultations for accurate estimates.
• Consultations last 10–30 minutes and include measurements and surface evaluation.

🌤️ When is the best time for exterior painting?

• Ideal weather: moderate temperatures and low humidity.
• Early summer and fall are generally best.
• Contact us for recommendations based on your area’s forecast.

🏢 Do you offer commercial painting services?

• Yes — for office buildings, rental properties, and more.
• We’re experienced in handling commercial projects across NYC and Westchester.

🕒 How do you work around business hours in commercial spaces?

• We tailor schedules to your needs — including evenings and weekends.
• We often complete work Friday evening through Sunday, so your space is ready Monday.
• Our goal: minimal disruption, maximum efficiency.